Reviews

Five steps to responding to a negative dental patient review Identify the dental patient Try to resolve the issue Write a public response Make changes Get as many positive reviews as you can You can please some of the people all of the time, you can please all of the people some of the time, […]

Three steps to get more dental patient referrals and reviews Ask questions to find out their opinion Tell them why you would value a review or referral Do whatever you can to make it easy for them to spread the word No matter how much digital, television, radio, print, direct mail, or billboard advertising your […]

There has been a bit of chatter recently regarding patient reviews being removed from dental practices’ Google Business Profiles. There may be some sort of new algorithm update or Google glitch behind the recent uptick of removals (no one really seems to be sure), but disappearing reviews are nothing new. The root cause usually turns […]

You may have been advised at one point or another not to toot your own horn, but when it comes to praise from your patients, honk away! Patient reviews and testimonials are the most valuable dental marketing assets you have. Unfortunately, many dental practices go through the effort of collecting them, but never use them […]

There is no doubt that word of mouth advertising is the best kind of marketing you can have for your dental practice. A patient referral is obviously the best outcome you can get from a satisfied patient, but a positive review for a dental office is also valuable, since it has the potential of reaching […]