Call Screening Team

GPM’s call screening team evaluates hundreds of thousands of dental practice calls each year – not to generate reports, but to identify exactly where practices are losing patients they’ve already paid to attract.

Our screeners don’t just track calls. They diagnose conversion problems: missed calls during lunch or after hours, undertrained front desk staff, offers that aren’t being communicated, objections that aren’t being handled. Each client is assigned a dedicated screener who learns how your team operates, recognizes patterns in how calls are managed, and flags issues to our account team before they compound into lost revenue.

This isn’t passive call tracking. It’s active intelligence, connecting your marketing performance to operational reality. When a campaign drives quality leads but the phones aren’t converting them, our screeners surface that gap so we can address the root cause, whether it’s team training, scheduling constraints, or messaging misalignment.

With our team of experienced, multilingual screeners analyzing calls daily, we measure campaign success at the individual level. That means we know what’s actually working for your practice and where adjustments need to be made.