Author Archives: Xaña Winans

Your first appointment with your new dental patient is going well. They seem to like your team. They’re impressed with your office. And you really seemed to hit it off when they sat in the chair. Then, comes the moment of truth — presenting the treatment plan. Although new patients will hope to get in […]

You only get one shot at making a great first impression. And that’s certainly true when a new dental patient visits your office for their first appointment. If all goes well, you may have a loyal patient for life. But if you do anything that makes the patient feel undervalued, it’s not likely they’ll return. […]

If you’re like most other successful dental practices, you invest a lot of time and money to attract new dental patients. If your marketing is doing its job, that will lead to new patients calling your office to learn more about your practice or, better yet, schedule appointments. But are you ready? Getting that first […]

New dental patient expectations are set earlier than you think It used to be that the new dental patient experience started with the first call to the office. That has changed. Even though the initial phone call is the first two-way communication between the new patient and the dental office, the expectations for that conversation […]